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FAQ

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Top Frequently Asked Questions

Top Frequently Asked Questions


What is the difference between Little Climber and Climber XL?

Little Climber was designed for ages 6 mo - 4 yrs. Climber XL was designed for ages 2 - 8 yrs.

Dimensions: Little Climber - 31.5" wide x 31.5" deep x 24" high

Climber XL - 32.75" wide x 34.25" deep x 34.75" high

Can I order replacement Ball Pit balls?

Yes! Here is the link: Order Ball Pit Balls Only

Can I order an Accessory Only for my Climber?

Yes! Here is the link: Order Accessory Only

What is the difference between birch and bamboo?

We have Natural Premium Bamboo and Natural Baltic Birch that are both light woods. They both are definitely similar in color. The edging on the Bamboo is more refined, it's a much higher end hardwood in terms of wood consistency. The Birch is beautiful as well but it's a softer a much lighter hardwood. They will wear similarly, however the Bamboo will outlast the Birch with years of use because of its density. It's also slightly heavier in terms of end product (3 pound variance). They both will last and have integrity but overall Bamboo is going to be the strongest of the two species.

How to help my Little adapt to the Climber?

Adapting to the climber can take time. We love and promote this quote: "We do not force a toy on a child; we do not put it into his hands. We just put him next to it. If he is interested in it, he will reach for it." ~Dr. Emmi Pikler. Some tips we know to work include:
1) Placing the climber in a comfortable environment. Try a few, like the bedroom, living room, any area your child loves.
2) Place a reward like toys or snacks at the top of the climber to try and encourage your little to reach for it and begin climbing.

Age range for Little Climber accessories?

8mo to 4yr with the Ladder/Slide reversible accessory - 18mo to 4yr with the Rockwall/Slide reversible accessory.

Age to begin using Little Climber?

We suggest introducing Little Climber when littles are comfortably crawling around your home. It's best to add Little Climber to your environment and let your children take their time to find interest.

What is the material sealed with?

Our birch wood material is sealed with a high-gloss, non-toxic, UV coating. The material is sealed with this UV coating, except for the natural wood dowels. These are sanded down to be very smooth and are left completely unsealed. The bamboo material is left completely unsealed.

What is your refund policy?

Our return and refund policy can be found here: https://lilyandriver.com/policies/refund-policy 

When will my order ship?

Expected turnaround times are listed on each product page.

Do you ship worldwide?

Yes. The shipping cost will update at checkout when you enter the items to your cart and your full shipping address.

What paint do you use?

Our painted dowels are sealed with a non-toxic, water-based, semi gloss paint.

Can it be kept outside?

The birch wood material is sealed with a high-gloss, non-toxic, UV coating, so it is fairly weather-resistant. However it is still best to protect the product as much as possible to preserve it's value. When using it outside, be sure to try and protect it from water/rain and do no leave it outside for extended long periods of time to avoid sun/water damage damage. The birch material is sealed with this UV coating, except for the natural wood dowels. These are sanded down to be very smooth and are left completely unsealed. The climber does fold up easy for storage, which makes it easy to transfer from indoors to outdoors.

Does the Climber fold?

Yes the Little Climber does fold up for easy storage. It is perfect even in small spaces! It is very easy to fold and you do not have to loosen any bolts. To fold it up, you will have to firmly press down on the top of it and fold it together. Then when you open it, the climber will lock into place for safety. The Climbers height is not adjustable.

Care Instructions?

To clean the sealed birch wood, we recommend using an oil soap that is used to clean raw wood like “Murphy” oil soap. Dish soap can work as well. Simply mix a tablespoon of either with warm water, dip a soft cloth or sponge into the solution and wring most of the liquid out so the cloth is only damp. Make it as damp as possible. Apply then pat dry with a dry cloth. You can also use 220 grit sandpaper to remove any stains or smooth any raw (unsealed) wood.

Certifications?

All wood material is FSC certified. The Little Climber underwent the ASTM F963-17 test for safety, materials and toxic ingredients and passed all categories. All other products are crafted with the same materials.



Still Have Questions?

Fill out the form below for any questions or comments. You can also email us direct at hello@lilyandriver.com.

Fill out the form below for any questions or comments. You can also email us direct at hello@lilyandriver.com.

Fill out the form below for any questions or comments. You can also email us direct at hello@lilyandriver.com.

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Together we can

Did you know that a new seedling is planted every time a customer orders a Lily & River product? Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80% of the world's terrestrial biodiversity.

Did you know that a new seedling is planted every time a customer orders a Lily & River product? Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80% of the world's terrestrial biodiversity.

Forests provide jobs to over 1.6 billion people, absorb harmful carbon from the atmosphere, and are key ingredients in 25% of all medicines. Have you ever taken an Aspirin? It comes from the bark of a tree!

We don't just plant new trees in America but we help the oxygen in Asia, Africa, Europe, and the Pacific. Thank you for supporting a green earth with us.


Still Have Questions?

Email us at hello@lilyandriver.com



Together we can

Did you know that a new seedling is planted every time a customer orders a Lily & River product? Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80% of the world's terrestrial biodiversity.

Did you know that a new seedling is planted every time a customer orders a Lily & River product? Trees help clean the air we breathe, filter the water we drink, and provide habitat to over 80% of the world's terrestrial biodiversity.

Forests provide jobs to over 1.6 billion people, absorb harmful carbon from the atmosphere, and are key ingredients in 25% of all medicines. Have you ever taken an Aspirin? It comes from the bark of a tree!

We don't just plant new trees in America but we help the oxygen in Asia, Africa, Europe, and the Pacific. Thank you for supporting a green earth with us.

Honest Products

Good for you

We're very cautious of our material
selection and use only the best.

Made to Play

Children friendly products that are
designed and tested thoroughly.

Helping Earth

Together with every order, we plant
a new seedling in the ground.

We’re a #GrowingNatural children's workshop that empowers Littles to live a
happy and healthy lifestyle.

We’re a #GrowingNatural
children's workshop that
empowers Littles to live a
happy and healthy lifestyle.

- Lily & River

- Lily & River

We’re a #GrowingNatural
children's workshop that
empowers Littles to live a
happy and healthy lifestyle.

We’re a #GrowingNatural
children's workshop that
empowers Littles to live a
happy and healthy lifestyle.

- Lily & River

- Lily & River

OUR STANDARD

We make our products at our USA workshop with meaningful transparency and thoughtful design.

We make products at our USA workshop with meaningful transparency and thoughtful design.

We make products at our USA workshop with meaningful transparency and thoughtful design.

Philosophy

To create the safest
and most effective
products for you
and your Little.

To create the safest and most effective products for you and your Little.

One Tree Planted

New Life with Every Order

Speedy Shipping

Direct From Our Workshop

Helping Earth

New Life with Every Order