We understand things happen, we still thank you for your support. 

Our return and full refund cancellation policy:

1) - If you purchased a Playset, the whole set with all items must be returned, individual items can not be returned

2) - Full product refund up to 15 days after the delivery date, shipping costs will not be refunded

3) - The product is like "Brand new" and not damaged

4) - Product is in original packaging

5) - U.S. Return shipping is paid by us, if outside of the U.S. customer will be responsible for return shipping fees

Need to start a return? Email our customer support team at hello@lilyandriver.com